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Help my game is stuck

This is actually a common occurrence. If your opponent disappears for whatever reason and is disconnected from the site for 3 minutes or more, an option appears to force them to resign or force the game to draw (the more honourable option) -- the choice is yours. I see the game was forfeited on time so you let the clock run down and that's fine.

If you don't want to wait, you can always start another game in the mean time or do some training puzzles ( lichess.org/training ), which I find to be a wholesome way to spend your time. :)
Funny thing is I usually get the option as well, but this time it went all the way to 0:00 and it still stays that way.
What I did was to award the opponent with 15 seconds of time, and then it ended the game.

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